Customer Service Solutions You Can Go for Now

 

The quality of service, which is often considered a bad parent, must nevertheless be considered as an important issue in companies:

Good customer service helps support the customer in choosing their product or service, and they will therefore be more inclined to recommend it to their contacts.

Good customer service allows you to differentiate yourself from your competition by giving you an intangible competitive advantage that is hard to copy.

Good customer service helps identify sales opportunities and gather suggestions for improving products.

In order to offer a good quality of service, it is sometimes enough to use a few tips, methods or tools. Go for the Customer Service Solution in the best ways now.

Here Are Some Tips And Tricks We Recommend:

·       Offer your customers and prospects as many communication channels as possible,

·       Often overloaded phone numbers discourage customers who need to make calls from a cell phone or home.

·       Set up a CRM solution with a history of exchanges (calls, emails, letters, etc.),

·       It keeps the customer from feeling like a number.

·       Avoid “wild transfers” between operators and the various services which force customers each time to tell their story and give back their customer number.

·       Don't let the customer wait hours online,

Offer to call him back or at least to specify a planned waiting time (using the CTI functions). If this is not possible, offer two contract levels, a standard and a premium, with priority access.

Do not make promises that you cannot keep (eg: reminders during the day), because disappointment and dissatisfaction will be even stronger!

Do not offer solutions without listening to the client tell their problem (the heart).

Does the customer always feel that their problem is unique and that they need to listen to it first? After the listening phase, you can then be proactive, but not before.

You can also set up automatic problem detection functions (for example, in an application, on a website, emails with tips and tricks sent over time) to be proactive and not wait for the client fails:

If there is nothing you can do, then say so

Not all problems can always be solved, and often a customer can figure it out (unless it's crucial to them).

Always give the operator some autonomy

In the worst case, a transfer to a manager to show that your business is “human” instead of being a global company.