Customer Service Solution How You Can Expect the Best Solutions
Service is still the best weapon
for the sales team: pass on these tips for good customer service. Customer
service seems like a matter of the past, doesn't it? All companies have already
internalized the theme and know its importance for sales to happen. Every sales
team knows, by heart and in style, how essential this subject is and,
therefore, we have nothing more to say, right? For the Customer Service Solution this is important.
Before seeing our tips for good customer service, check out this slide
show:
With the ever faster growth of
the internet, we are surprised daily with more complaints of bad service by
companies that simply cannot be left wanting in the relationship with the
consumer.
Do we serve well to always serve? That's giving a good service!
Unfortunately companies still
leave something to be desired and as if it were not enough not to use customer
service as a differential outside the internet, in the online world things are
much worse.
Research data shows some alarming
facts that you should keep an eye on.
·
60% of consumers have already given up making a
purchase due to poor service
·
58% give up on having a relationship with a
company after poor service
·
66% of consumers who change brands do so because
of the low level of service
·
Thus, service is one of the main, if not the
main, dilemma of sales management . For this reason, thousands of companies
stop selling and gaining customers daily.
With that in mind, we have
developed customer service tips as a differentiator for your company's sales
team.
Wake up and face education as a
mandatory requirement of any professional, especially someone from the sales
area
Education is different from service
To begin our tips for good
customer service, something very simple: Education and service are not the
same.
·
Education is mandatory in any company, in any
sales team. An uneducated team tarnishes the company's name and may still be
the reason for some lawsuits.
·
Saying good morning, good afternoon or good
night to the customer, telling them to be comfortable and things like that have
nothing to do with good service, it has to do with education.
·
Good service is, above all, respecting the
customer's space, their time of choice and decision and making them see the
sales team as an ally and not an enemy.
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