Mindsphere Solutions

In a consumer-oriented society, businesses are in increasing demand from their customers to provide more support options (by phone, email, chat, video), and thus reduce the time spent solving problems. The good news is that these customers are now even more loyal than before when they have the feeling of being listened to and that their needs are met. There the use of the best services for Customer Interaction is essential. While it sounds too good to be true, the challenge is actually to provide customers with what they want all the time. Support teams must now learn how to interact with their customers more proactively and across multiple channels. Customers expect to encounter some one-time problems with your product, but they absolutely don't want to invest too much effort in solving them. To take care of your customers, you will certainly have to put more emphasis on streamlining your internal tools and processes. The majority of organizations have already implemen

The job market has evolved considerably in recent years: shortage of talent, new communication channels, multiplicity of innovative or disruptive HR solutions, For HRDs who wish to entrust their recruitment to an expert, it has become difficult to navigate. To meet these new challenges, the RPO ( Recruitment Process Outsourcing ) has adapted: today, outsourcing recruitment is a solution capable of meeting the most demanding requirements. The Best Choices for You Do you want to outsource all or part of a recruitment process to meet a large volume of vacancies (peak of activity, reorganization, national scope, etc.) and control / optimize costs and deadlines? Menway advises companies on the most effective recruitment policy or choices, taking into account their strategic priorities, the specifics of their organization and their sector of activity. What is RPO? RPO is the acronym for Recruiting Process Outsourcing, i.e. the outsourcing of recruitment processes.

Even today, corporate customer service is considered an important item of expenditure, while this department should be seen as a true creator of wealth and value. When we see the importance that customer relationships take in the success or failure of a business, it would be dangerous not to rethink the vision of customer service. Customer service = After-sales service? Many companies still believe that customer service is simply a question of after-sales service. This way of thinking may have been enough a few years ago, but consumption patterns have evolved , and so have consumers. In case of Customer Service Solution this is very important. The current strategies of companies are still generally very oriented towards a relatively limited vision of customer service, although mentalities are gradually changing. Indeed, this service is still too often assimilated to an after-sales service (and as a large expense item) which has the sole mission of solving problems,