Mindsphere Solutions

  In a consumer-oriented society, companies are subject to increasing demand from their customers to offer more support options (by phone, email, chat, video), and thus reduce the time spent on problem solving. The good news is, these customers are now even more loyal than before when they feel like they are being heard and their needs are being met.   While it sounds too good to be true, the real challenge is to provide customers with what they want all the time. Support teams now need to figure out how to engage with their customers more proactively and across multiple channels. Customers expect to run into a few one-off issues with your product, but they absolutely don't want to invest too much effort in fixing them. To take care of your customers, you're definitely going to need to put more emphasis on streamlining your internal tools and processes. The majority of organizations have already implemented flexible and optimized operating processes; how would it be possible

  The term “proactive assistance” is used recently in reference to the remote supervision of technologies belonging to customers in order to detect errors upstream and to correct them. treat before they are affected. While this is correct, proactive assistance is a vast area that goes far beyond simple remote assistance. In 2016, companies will need to identify other processes that can be automated in order to anticipate and deliver real-time content or services to their customers. Customer engagement: consider emerging channels Developing a customer engagement strategy helps companies determine channels (phone, email, chat, social media, online community, free database, service, etc.) to be made available to their customers; define their personnel needs; and how to measure the quality of each of these channels. In traditional help centres, calls were given priority; now, this is no longer necessarily the case, even in the case of business assistance (B2B). For Customer Service Sol