Mindsphere Solutions

Technological evolution is leading more and more organizations to strongly bet on IT service management. While your role as a business enabler is key, it also carries a number of challenges. The adoption of IT Services has experienced a notable boom in recent years and that all indications are that it will continue to grow in the following years. This has led to IT service management (ITSM) becoming a priority for organizations. However, to successfully tackle it, it is essential to understand what is sought from this IT service management and thus get the right approach. In general, we can say that there are four key needs that companies trust that IT service management helps them solve thanks to a better understanding of what to expect from these services. Great delivery service Undoubtedly, companies are looking for a good provision of IT services since it can have great implications for their business. By providing great service, you maximize and deliver gre

Many times companies do not know how to relate to the customer in the right way. Not because they are not interested but because on many occasions they do not know how to do it and they do not have the necessary tools. In general, companies carry out a series of strategies aimed at raising the level of knowledge of their customers and approaching them, in order to be able to offer them what they are looking for at the right time. However, they do not always succeed. Advertising The problem is that the current client demands that the relationship with the brand be bidirectional, that they be listened to and offered a personalized and immediate response to their doubts or demands. The 21st century customer demands good treatment, feeling well cared for. Request to be served by various channels -from the phone to the web through social networks; In addition to maximum transparency and, of course, you do not want to know why the service fails or is not operational, at the

Marketing is currently one of the sectors that generates the most employment. Among the profiles most in demand by companies are those of a technical nature (SEO specialist, Google Analytics or Tag Manager) and also those related to Telemarketing. The latter are faced with a great opportunity to gain a foothold in the labor market, as more and more companies, faced with the need to sell, are betting on Contact Center services. Although the Telemarketing sector is in full expansion towards niches that until a few years ago had been banned, it is important not to lose sight of the guidelines that govern the effectiveness of this strategy. So we want to emphasize four recommendations that we consider essential when it comes to running a good telemarketing, after-sales and / or customer service campaign. ·         Investigate first, then act: It is advisable to carry out preliminary prospecting tasks before making the first contact call. This research will provide us with